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We would like to let you know all the steps that we are currently taking at Blank Badge. Below are answers to some questions you may have before placing orders. Despite everything, we want to do our best to serve and connect with you as customers.
Can I still order on your website?
Yes our website is operating as normal and you can still place your orders.
How can I contact you?
Our office and customer service team will be working remotely from home and are still very much here to help you. Please note our phone lines will not be operating until further notice. We ask that you use our contact form on the site, our email address or alternatively live chat, which will be available daily.
You can also contact us via our social channels, Facebook, Twitter or Instagram.
Our email address: email@example.com
What should I do if I normally contact you via telephone?
If you would like to speak to someone and would like to request a call back we ask that you email us and let us know your contact details and what the call will be regarding so that we can prepare and help you.
Is your warehouse closing due to coronavirus?
As we are still operating and processing our orders as normal the warehouse will remain open to dispatch orders and staff will be working within their defined area. We have shared best practice health tips and continue to update on a daily basis. We have sufficient hand cleaning stations available at all times. It is vital that we support the health and wellbeing of all our staff and are following government guidelines.
Can I still use the Collect From Warehouse option?
To protect the health and wellbeing of our staff that are still on the premises and our customers, the collect from warehouse option will be unavailable until further notice. We ask that you order online for delivery.
If you do have, any queries regarding orders that you normally collect please contact us through email and a member of our team will get back to you as soon as possible.
Are you still dispatching on a same-day basis for orders placed before 2pm?
Currently, our warehouse is working as normal and dispatching orders daily. Please note as situations are changing rapidly we may change our cut off time and our dispatch timeframe may reduce. Updates will be available on the website.
Will there be a delay with my delivery?
We are currently processing orders as normal, anything ordered before 2pm will be dispatched the same day and anything after 2pm will be processed the following day.
I have a problem with my order, how can I contact you to resolve?
Currently, as our customer service team will be working remotely from home, our phone lines will not be operating however, we are still here to answer any queries daily and so we ask that you email us or alternatively our live chat will be available.
Are you still accepting returns?
If you would like to return your item, we ask that you contact us first via email so that we can instruct you on what to do next.
How will the coronavirus affect the return of my order?
We are still accepting deliveries on-site at our warehouse and your returns will be processed. There may be a slight delay with processing refunds but will aim to process as soon as possible.
Is the coronavirus affecting your stock deliveries?
For many of our items, we do have plenty of stock. For some of our items that come from Europe or the Far East, we are experiencing some delays as expected. If you are to order and we notice that there is an issue with stock, we will contact you as soon as possible.
Royal Mail Post Deliveries
Will I be required to sign for my post?
In the current situation, Royal Mail will not be asking customers to sign the handheld devices. Postal workers will log the name of the person accepting on their behalf. For any parcels that will not fit through the letterbox, they will place at your door, knock and step aside while you retrieve the item. If you cannot come to the door, a something for you card will be left advising you of your next steps.
Will there be a delay with my postal delivery?
Will I still receive my next day delivery from DPD?
At present DPD are operating as normal throughout the UK, however, they have suspended their pick up from store option until further notice. Currently all courier orders and orders over £100 placed before 2pm will be dispatched on a next day service.
Will I be required to sign for my delivery?
DPD have introduced contact-free deliveries and will sign for your parcel on your behalf. They will record the consignee's name and a ‘Delivered on Authority’ message in the signature section.
We advise downloading the DPD app in which you can set your delivery preferences. Leave in a safe place option is available with them.
You can also leave a note on your front door to tell them where to leave the parcel and the drivers will take a photo. Without instruction, drivers will not deliver the parcel.
In addition to this regarding, swap it deliveries they have implemented new measures, which eliminates contact and ensures social distancing. Drivers will only touch the swap it packaging and customers will only need to touch the items they are swapping and receiving.
Are you still dispatching international deliveries?
Yes, we are still dispatching orders to international countries. We do advise to check that you are able to receive parcels before ordering, for example if your order normally comes with DPD please check with them that you are able to receive.
If you do have any queries regarding receiving, an order please contact us via email.
As the situation changes then our plans may change too. If they do we will let you know right here.
Any questions at all please do not hesitate to contact us as mentioned through -
Live chat on our website www.blankbadge.co.uk
Take care and stay safe